Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

You must inform us of any damage to your order within 48hrs of receipt of the products. To be eligible for a return, your item must be unused and undamaged. It must also be in the original packaging. Please also notify us of your reason for return either by email or our stores contact form. 

Seconds and samples are exempt from being returned. 

Additional non-returnable items:
- Gift cards
- Downloadable software products


To complete your return, we require a receipt or proof of purchase.


There are certain situations where no or partial refunds are granted (if applicable) 
- Sealed books with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Any items found damaged on return will not be eligible for a refund. Some orders may be charged a small restocking fee approximately 10% of the purchase, when our shipping to you is more than you actually paid and for unusable returned packaging. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at aesthetelabel@outlook.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gift Cards 
If the item was purchased using a gift card once the item is returned you’ll receive a gift credit for the value of your return. A restocking fee may be applicable.


Shipping
To return your product, you should mail your product, notifying your reason for return to: Aesthete Label, 36 Birch Tree Lane, Scholar Green , Staffordshire, ST7 3LJ, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of  shipping will be deducted from your refund.

You should consider using a trackable shipping service or purchasing shipping insurance in case of loss or damage to the products on return. We don’t guarantee that we will receive your returned item or that it will arrive back to us undamaged, in this instance you will need to contact the shipper you have used for further information and to start a claim for a refund.